Scope & Applicability
Go11 is one of Bangladesh's most trusted online gaming platforms. We believe your personal data is your asset — and protecting it is our foremost responsibility. This privacy policy applies to all members using the go11.org website and its associated mobile applications.
Go11's privacy policy is built on one principle — we only collect the data needed to deliver the best gaming experience. This policy conforms to international privacy standards. By creating an account or using the platform, you consent to this privacy policy.
Go11 may update this privacy policy at any time. Members will be notified of any changes via their registered email or platform notifications. We encourage you to check this page regularly.
Our Commitment
Data Protection go11's Commitment
SSL Encryption
Every data transfer on go11 is secured with 256-bit SSL encryption. From your login credentials to payment data — everything is fully encrypted.
Not to Third Parties
Go11 never sells or shares your personal information with third parties without your consent. Your data stays strictly within go11.
Your Control
Under go11's privacy policy, you may view, correct, or request deletion of your stored data at any time.
Secure Servers
All go11 data is stored on secure, internationally compliant servers. Regular security audits are conducted to keep systems protected.
International Standards
Go11's privacy policy is built in compliance with GDPR and international data protection standards. Your data is maintained in accordance with global best practices.
Marketing Preferences
You can unsubscribe from go11 promotional messages at any time. Your preferences always matter to us.
1. Information We Collect
We collect certain necessary information when you register and use our services. The sole purpose of this data collection is to provide you with the best and safest gaming experience. In accordance with go11's privacy policy, we may collect the following types of information:
| Data Type |
Purpose |
Mandatory? |
| Name, Date of Birth, Gender |
Identity Verification & Age Confirmation |
Yes |
| Mobile Number & Email |
Account Verification & Communication |
Yes |
| Address & Country |
Legal Compliance & Location Verification |
Yes |
| Payment Information |
Deposit & Withdrawal Processing |
Yes |
| National ID / Passport |
KYC Verification (when required) |
Conditional |
| Device & Browser Information |
Security & User Experience Improvement |
Automatic |
| Gaming Activity & Logs |
Responsible Gaming Monitoring |
Automatic |
2. How We Use Your Information
Go11 uses collected data solely for specific, legitimate purposes. Our privacy policy ensures that no data is used in an unauthorized or unintended manner. go11 may use your data for the following purposes:
- For creating, managing, and verifying your account.
- To process deposits, withdrawals, and other financial transactions.
- To provide customer support and resolve issues.
- To prevent fraud and ensure security.
- To ensure compliance with Responsible Gaming policies.
- For analytical activities aimed at improving go11's services.
- To meet legal and regulatory obligations.
- To inform you about promotional offers and bonuses, subject to your consent.
go11 never sells your data to advertising companies or data brokers.
3. Data Sharing Policy
The foundation of go11's privacy policy is simple — your data belongs to you. go11 is extremely careful and responsible when it comes to sharing information with third parties. Data may be shared in a limited capacity only in the following circumstances:
- Payment Providers: Approved payment gateways including bKash, Nagad, and Rocket receive only the information required to complete a transaction.
- Game Providers: For Live Casino or Slots games, the relevant game provider receives only the necessary session data.
- Legal Authorities: Data may be disclosed to relevant authorities in the event of a court order or legal obligation.
- Security Partners: Limited data may be shared with trusted security partners for fraud detection and KYC verification.
- Business Transfer: In the event of a company merger or acquisition, you will be notified in advance.
Outside the cases listed above, go11 never shares your personal information with any third party.
4. Cookies & Tracking Technologies
Go11's website and applications use cookies and similar tracking technologies to enhance your browsing experience and maintain the platform's core functionality.
- Essential Cookies: Essential for maintaining login sessions and security. These cannot be disabled.
- Functional Cookies: To remember your preferred language, theme, and settings.
- Analytics Cookies: For analysing user behaviour to improve go11's services.
- Marketing Cookies: To show you relevant offers and bonuses — you can turn these off at any time.
You can manage cookies through your browser settings. However, disabling essential cookies may affect the proper functioning of some go11 services.
5. Data Security Measures
At the core of go11's privacy policy is rigorous security. We follow industry-leading technologies and practices to protect your data.
- All data is protected with 256-bit SSL/TLS encryption.
- Payment information is stored in compliance with PCI DSS standards.
- Regular security audits and penetration tests are conducted.
- Staff are granted access only to the information they need — following a "least privilege" policy.
- If suspicious activity is detected on your account, immediate security measures are triggered.
- Data backups are regularly stored in secure locations.
go11's security infrastructure operates in accordance with international cybersecurity standards.
6. Your Rights
Go11's privacy policy gives you full control over your personal data. You have the following rights:
- Right to Access: You can request access to all personal data that go11 holds on you.
- Right to Rectification: You can contact go11 support to correct any inaccurate or outdated information.
- Right to Erasure: You can request deletion of your data under certain circumstances.
- Right to Restrict Processing: You can restrict the use of your data for specific purposes.
- Right to Data Portability: You can request a copy of your data in a readable format.
- Right to Object: You can unsubscribe from marketing communications at any time.
For any data-related requests, contact the go11 support team. Responses are typically provided within 30 business days.
7. Data Retention Period
Go11 does not retain data beyond the period necessary. Retention periods are determined by the purpose of the data and applicable legal requirements.
- All data is retained for as long as your account remains active.
- Financial transaction records are generally retained for 5 to 7 years after account closure, as required by law.
- KYC verification documents are retained for a minimum of 5 years after account closure.
- Marketing data — deleted as soon as possible after consent is withdrawn.
- Inactive account data is reviewed periodically.
8. Privacy of Minors
Go11 is strictly not intended for users under 18. In line with go11's privacy policy, we do not knowingly collect data from minors. If a minor is found to have registered on go11, their account and all associated data will be deleted immediately.
Parents are advised to ensure their children do not use go11 or any online gaming platform. If you suspect that a minor's data has been collected, please contact go11 support immediately.
Providing a false age at the time of registration on go11 is strictly prohibited and may result in account termination.
9. International Data Transfers
As an international gaming platform, go11 may process your data on servers located in other countries. go11's privacy policy ensures that all such transfers are carried out with appropriate safeguards in place at all times.
- Encryption is always used when transferring data.
- Third-party servers are verified to meet go11's security standards.
- GDPR standards are followed for users based in the European Union.
- Standard Contractual Clauses (SCCs) apply to international data transfers.
10. Right to Amend This Policy
Go11 reserves the right to update or modify this privacy policy at any time. For significant changes, we will notify members in advance via registered email and platform notifications.
Continuing to use go11 after any changes have been made indicates your acceptance of the updated policy. We recommend reviewing go11's Privacy Policy regularly. The date of the latest update is always shown at the top of this page.
FAQ
No. At go11, your password is always stored in encrypted (hashed) form. No go11 employee can ever see your actual password. If you forget your password, please use the reset option.
No. go11 never sells or shares your personal information with advertisers or data brokers. go11's Privacy Policy strictly prohibits this.
Most data is deleted, however financial transaction records and KYC documents are retained for a specific period due to legal obligations. See section 7 of go11's Privacy Policy for details.
go11 only collects your country and region at the time of registration. Real-time location tracking is not performed. However, IP addresses are logged for fraud prevention and security purposes.
Click the "Unsubscribe" link at the bottom of any promotional email, or turn off marketing messages from your go11 account notification settings. go11's privacy policy guarantees you this right.